FAQ
Orders & Delivery
The digital gifts will be in your email inbox within one minute.
Gift boxes will reach the recipient within 2-3 business days.
Orders can be changed or cancelled within 24 hours of completion. Please contact our customer service for this. (support@neotaste.app)
After dispatch, you will receive a tracking number by email, which you can use to track the status at any time.
Products & Gift Boxes
Each box contains carefully selected products, detailed on our product page.
We attach great importance to sustainability and fair production. Detailed information on each product can be found on the respective product page.
Gifts
Our gifts are valid for 3 years from the date of purchase.
To redeem, you need the NeoTaste app, which you can download for free from the App Store or Android Store. Then, you enter the code within the app.
If lost, please contact our customer service with your order number; we will be happy to help you.
Payments & Invoices
We accept credit cards, PayPal, Klarna, and Sofortüberweisung.
Yes, invoices are automatically sent by email after the order is completed.
All payments are processed through secure, encrypted payment providers.
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If you haven't found an answer here, please contact us directly. We'll be happy to help you.
